Facilitator: Adam

Participants: Deogratious

These three days were spent reviewing topics covered in previous training sesions with Paul, and focusing on:

• plone buildouts for production and development
• organziation of the tech services team, inlcuding key roles and responsibilities (in collaboration with the Dean)
• presentation of services on the web

Deogratious The New appointed IT Manager

Network administration

• Network server admin
• Mail server admin
• Webserver admin
• Email and internet access issues
• Establish and enforce network security policies

Application administration and development

• LDAP (user account) administration
• Web application management (e.g. TUSK, Moodle, Issue tracking software, Student Information System)
• Database management and updates
• Application and database research and development

Knowledge management strategy

• System and web application design and implementation (collaborative)
• Database Design and implementation (collaborative)
• Assessment of new technologies and technology partners

Lab Attendant

Personal computer and computer lab support

• Software issues and support
• Email client use issues
• Antivirus and operating system issues
• System crash recovery
• System and software updates

Hardware maintenance

Hardware issues

• Hardware specification
• Hardware procurement
• Hardware and driver installation/updates
• Hardware repair and maintenance
• Training

Interns

Hardware issues

• Hardware specification
• Hardware procurement
• Hardware and driver installation/updates
• Hardware repair and maintenance

Adam will meet to cover:

• Updating and adding to the MUSPH Tech Services Documentation
• Using Virtualmin
• Setting up a Moodle site
• Setting up a new zope instance
• Adding a new plone site
• Backups